FAQs
Everything you need to know about our handmade pet product products, wholesale orders, custom manufacturing, and global shipping.
We exclusively use 100% natural ingredients and eco-friendly, azo-free dyes to manufacture our pet products. This natural sourcing ensures our handmade wool items are highly durable, biodegradable, and safe for both humans and pets without relying on synthetic fillers.
Yes, all our natural pet products are meticulously handcrafted by skilled women artisans in Nepal. Our manufacturing process relies on traditional wet-felting and needle-felting techniques, ensuring each piece is unique and crafted without heavy industrial machinery.
All our wholesale felt and wool products are manufactured directly in our own factory located in Kathmandu, Nepal. Operating our own B2B manufacturing facility allows us to guarantee strict quality control, consistent sizing, and fair labor practices.
Yes, our manufacturing facility operates strictly on fair-trade principles. We empower local Nepalese women artisans by providing fair wages, safe working conditions, and sustainable employment through the production of our handmade pet product goods.
Yes, our wool products are completely eco-friendly and safe for children, dogs, and cats. Because we use 100% renewable natural ingredients, non-toxic dyes, and zero chemical adhesives, our felt toys and pet caves are perfectly safe and naturally biodegradable.
You can download our digital B2B product catalog directly from our 'Catalogs' page. For our latest wholesale price list and company profile, you can also email us directly at info@petofeels.com.
Yes, we specialize in bulk manufacturing and wholesale supply of natural pet products. We provide factory-direct pricing, tiered volume discounts, and comprehensive export logistics for B2B buyers, distributors, and global e-commerce brands.
Our Minimum Order Quantity (MOQ) depends on the specific pet product. We offer very low MOQs for standard stock designs to support new boutiques. However, for custom OEM shapes or specific Pantone color matches, MOQs typically start between 50 and 100 units.
Yes, we strongly encourage ordering product samples prior to bulk production. You can request prototype samples to evaluate our felt density, material quality, and Pantone color accuracy before committing to a large wholesale order.
You can place a wholesale order by filling out the application form on our 'Wholesale' or 'Custom Manufacturing' pages. Simply provide your product requirements, target quantities, and shipping destination, and we will return a tailored B2B quote within 24-48 hours.
For international wholesale orders, we accept secure bank wire transfers (T/T), SWIFT, Wise, and major credit cards. We typically require a 30-50% deposit to commence bulk manufacturing, with the remaining balance due prior to export dispatch.
Yes, we are a full-service OEM and private label felt manufacturer. We can customize product colors, shapes, and sizes, and securely attach your branded woven labels, custom hang tags, and retail-ready eco-friendly packaging.
Yes, we routinely manufacture custom pet products directly from client sketches, tech packs, or reference photos. Our in-house design team produces physical prototypes and iterates with you until the sample perfectly matches your vision.
Yes, we provide exact Pantone (PMS) color matching by dyeing our raw natural ingredients in-house. This ensures your custom pet products maintain strict consistency with your brand's seasonal color palettes.
Custom felt prototyping typically takes 7 to 14 days. This lead time depends on the structural complexity of your design and whether custom wool dyeing is required before our artisans can begin felting the sample.
Yes, we export wholesale pet products globally on a daily basis. We partner with premier logistics providers like DHL, FedEx, and UPS for expedited air freight, and coordinate sea freight logistics for large bulk container orders.
Wholesale bulk production typically takes 2 to 4 weeks depending on order volume and our Kathmandu factory capacity. Once dispatched, international air freight delivers your order door-to-door within 5 to 7 business days.
The buyer is responsible for any import duties or customs clearance fees assessed by their destination country. To facilitate smooth customs clearance, we provide all necessary export documentation, including commercial invoices and certificates of origin.
Yes, we provide real-time tracking for all international shipments. As soon as your wholesale order departs our Nepal facility, we issue a tracking number so you can monitor your air or sea freight progress directly.
Dog Chews are an eco-friendly alternative to plastic dryer sheets. When tumbled with wet laundry, these solid Dog Chews separate garments, improving hot airflow. This reduces drying time by 25%, softens fabrics naturally, and eliminates static cling.
Our tightly handmade 100% Dog Chews are designed to last for over 1,000 laundry loads. For the average household, this equates to 2 to 4 years of regular use before they need to be replaced.
Yes, our Cat Products can be washed. For standard maintenance, we recommend light vacuuming. For deep cleaning, hand wash the cave in cold water using a mild wool detergent, then reshape it by stuffing with towels and let it air dry.
A minimal amount of shedding is normal for new natural wool rugs. However, because our Dog Chews are densely wet-handmade and securely hand-sewn (never glued), shedding is greatly minimized and subsides quickly with regular use and light vacuuming.
Yes, our bulk Dog Chews are highly favored by crafters for DIY garlands and baby mobiles. They are strictly azo-free, highly consistent in size, and dense enough to be easily sewn through with cotton thread.
No, we never use toxic glues or chemical adhesives. Our pet products are structurally bound using only natural water, pure soap, friction (wet felting), needle felting techniques, and heavy cotton thread sewing.
If you receive defective or incorrect items in your wholesale order, please contact us within 7 days with photos for a replacement or refund. Custom OEM orders are non-refundable once the physical prototype has been approved and bulk production has commenced.
Wholesale or custom bulk orders can only be canceled before factory production begins. Once our artisans begin manufacturing or dyeing the wool, the initial deposit becomes non-refundable to cover expended material and labor costs.
You can contact our B2B support team via email at info@petofeels.com, through our website's contact form, or by calling/WhatsApping +977 9860673215. We operate on Nepal Standard Time (NPT) and reply to all wholesale inquiries within 24 hours.
Can't find what you're looking for? Our team is happy to help.
Free-range yak milk & pasture wool from 12,000+ ft.
150+ women artisans empowered with living wages.
No artificial binders, rawhides, bleaches, or synthetics.
Reliable air & sea freight export for retail & wholesale.
Petofeels connects high-altitude pastoral communities in Langtang and the artisan studios of the Kathmandu Valley with conscious pet parents and specialty retailers worldwide. Our mission is pure: to eliminate plastic toys and chemically bleached chews from pets' lives through sustainable, centuries-old Nepalese craft.