FAQs
Everything you need to know about our handmade pet product products, wholesale orders, custom manufacturing, and global shipping.
We exclusively use 100% natural ingredients and eco-friendly, azo-free dyes to manufacture our pet products. This natural sourcing ensures our handmade wool items are highly durable, biodegradable, and safe for both humans and pets without relying on synthetic fillers.
Yes, all our natural pet products are meticulously handcrafted by skilled women artisans in Nepal. Our manufacturing process relies on traditional wet-felting and needle-felting techniques, ensuring each piece is unique and crafted without heavy industrial machinery.
All our wholesale felt and wool products are manufactured directly in our own factory located in Kathmandu, Nepal. Operating our own B2B manufacturing facility allows us to guarantee strict quality control, consistent sizing, and fair labor practices.
Yes, our manufacturing facility operates strictly on fair-trade principles. We empower local Nepalese women artisans by providing fair wages, safe working conditions, and sustainable employment through the production of our handmade pet product goods.
Yes, our wool products are completely eco-friendly and safe for children, dogs, and cats. Because we use 100% renewable natural ingredients, non-toxic dyes, and zero chemical adhesives, our felt toys and pet caves are perfectly safe and naturally biodegradable.
You can download our digital B2B product catalog directly from our 'Catalogs' page. For our latest wholesale price list and company profile, you can also email us directly at info@petkaaya.com.
Yes, we specialize in bulk manufacturing and wholesale supply of natural pet products. We provide factory-direct pricing, tiered volume discounts, and comprehensive export logistics for B2B buyers, distributors, and global e-commerce brands.
Our Minimum Order Quantity (MOQ) depends on the specific pet product. We offer very low MOQs for standard stock designs to support new boutiques. However, for custom OEM shapes or specific Pantone color matches, MOQs typically start between 50 and 100 units.
Yes, we strongly encourage ordering product samples prior to bulk production. You can request prototype samples to evaluate our felt density, material quality, and Pantone color accuracy before committing to a large wholesale order.
You can place a wholesale order by filling out the application form on our 'Wholesale' or 'Custom Manufacturing' pages. Simply provide your product requirements, target quantities, and shipping destination, and we will return a tailored B2B quote within 24-48 hours.
For international wholesale orders, we accept secure bank wire transfers (T/T), SWIFT, Wise, and major credit cards. We typically require a 30-50% deposit to commence bulk manufacturing, with the remaining balance due prior to export dispatch.
Yes, we are a full-service OEM and private label felt manufacturer. We can customize product colors, shapes, and sizes, and securely attach your branded woven labels, custom hang tags, and retail-ready eco-friendly packaging.
Yes, we routinely manufacture custom pet products directly from client sketches, tech packs, or reference photos. Our in-house design team produces physical prototypes and iterates with you until the sample perfectly matches your vision.
Yes, we provide exact Pantone (PMS) color matching by dyeing our raw natural ingredients in-house. This ensures your custom pet products maintain strict consistency with your brand's seasonal color palettes.
Custom felt prototyping typically takes 7 to 14 days. This lead time depends on the structural complexity of your design and whether custom wool dyeing is required before our artisans can begin felting the sample.
Yes, we export wholesale pet products globally on a daily basis. We partner with premier logistics providers like DHL, FedEx, and UPS for expedited air freight, and coordinate sea freight logistics for large bulk container orders.
Wholesale bulk production typically takes 2 to 4 weeks depending on order volume and our Kathmandu factory capacity. Once dispatched, international air freight delivers your order door-to-door within 5 to 7 business days.
The buyer is responsible for any import duties or customs clearance fees assessed by their destination country. To facilitate smooth customs clearance, we provide all necessary export documentation, including commercial invoices and certificates of origin.
Yes, we provide real-time tracking for all international shipments. As soon as your wholesale order departs our Nepal facility, we issue a tracking number so you can monitor your air or sea freight progress directly.
Our long-lasting Himalayan milk dog chews come in 4 functional flavors: Natural Classic (original recipe), Beetroot (stamina & cardiac health), Blueberry (antioxidants & immune boost), and Pumpkin (digestive wellness).
Petkaaya Himalayan dog chews are densely cured traditional yak cheese chews designed for long-lasting chewing. Depending on your dog's chew aggression and size, a single chew typically lasts from several days to weeks.
Yes! We provide full OEM custom manufacturing direct from Kathmandu, Nepal. We handle bespoke recipe development, custom chew shapes/sizes, private label retail packaging, and Amazon FBA prep.
Yes. All Petkaaya functional pet toys are handcrafted in Nepal using 100% natural, eco-friendly materials and non-toxic dyes. They contain zero synthetic plastics or harsh chemicals, making them safe for dogs and cats.
Yes, our bulk Dog Chews are highly favored by crafters for DIY garlands and baby mobiles. They are strictly azo-free, highly consistent in size, and dense enough to be easily sewn through with cotton thread.
No, we never use toxic glues or chemical adhesives. Our pet products are structurally bound using only natural water, pure soap, friction (wet felting), needle felting techniques, and heavy cotton thread sewing.
If you receive defective or incorrect items in your wholesale order, please contact us within 7 days with photos for a replacement or refund. Custom OEM orders are non-refundable once the physical prototype has been approved and bulk production has commenced.
Wholesale or custom bulk orders can only be canceled before factory production begins. Once our artisans begin manufacturing or dyeing the wool, the initial deposit becomes non-refundable to cover expended material and labor costs.
You can contact our B2B support team via email at info@petkaaya.com, through our website's contact form, or by calling/WhatsApping +977 9845334617. We operate on Nepal Standard Time (NPT) and reply to all wholesale inquiries within 24 hours.
Can't find what you're looking for? Our team is happy to help.
Himalayan yak chews manufactured in Kathmandu — hard bars, puffed nuggets, twisted chews.
Wholesale MOQs with OEM/private label dog chew options for global retailers.
No artificial binders, rawhides, bleaches, or synthetics. Lab-tested safe.
Reliable air & sea freight. Export-ready packaging for retail & wholesale.
Petkaaya manufactures Himalayan yak dog chews in Kathmandu and exports them to pet retailers, distributors, and wholesalers worldwide. Our hero product line includes hard yak chew bars, puffed nuggets, twisted chews, crunchy bars, and flavoured chew sticks — all 100% natural, no additives. Hemp accessories, felt toys, and allo products are available as pet essentials.